Transport invoice control: prepare disputes and complaints
How to transform a detected discrepancy into a clear, quantified and documented carrier claim.
The transport invoice check does not stop when a discrepancy is detected. To obtain regularization, you must submit a comprehensible, quantified claim supported by the correct supporting documents.
The evidence to gather
- Invoice and line concerned.
- Contract, tariff grid or amendment applicable.
- Tracking, slip, proof of delivery or package data.
- Calculation of the expected amount and detail of the difference.
- Exchange history and processing status.
Follow-up is as important as the initial file. Without clear status, claims can get lost among transportation, accounting, purchasing and customer service.
FretGuard centralizes anomalies, evidence and statuses in order to transform detected discrepancies into files that can be used by teams and carriers.
Sources and references
Automated audit
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