E-commerce
Between daily shipments, returns, delivery options and seasonal peaks, an e-commerce shipping invoice can quickly become illegible. FretGuard restores order line by line, without slowing down operations.
8–12%
of lines apart on the return flows
3 to 5
parallel controlled carriers
< 48 hours
for the first discrepancies identified
Concrete case
Ready-to-wear e-commerce site · ~3,000 packages/month · Colissimo, Chronopost, UPS
Audit over 3 months (October – December)
9,840
lines analyzed
847
lines apart
€7,400
identified to contest
Main deviation detected
Chronopost Express before 10 a.m. invoiced on orders placed with standard D+2 delivery.
+€4.20 per parcel · 312 parcels concerned · €1,310 over the period.
In the field
Express delivery fees charged even though the service has not been used.
Returns that come back in the invoice with a bad grid or a bad area.
Duplicates on packages that are canceled, reshipped, or processed in multiple batches.
An e-commerce site managing 3,000 packages per month on three carriers does not have the resources to check each line manually. FretGuard reconciles invoices with continuously negotiated tariff grids: discrepancies are grouped by carrier, service and period, without waiting for the monthly closing.
When a discrepancy arises — for example, an express service billed on a standard delivery — FretGuard keeps the useful trace: line concerned, expected rule, estimated amount and frequency. The dialogue with the carrier becomes more factual and less time-consuming.
E-commerce sites often manage several carriers, express options, return flows and very variable volumes. In this context, the manual control of transport invoices quickly becomes incomplete: the teams check the largest amounts, but let small repeated discrepancies pass. FretGuard automates the audit of e-commerce transport invoices to identify overcharging, duplicates, unjustified ancillary charges and discrepancies between the negotiated tariff grid and the amount actually invoiced.
Method
Your transport invoices, negotiated rates, zones, weights, service options and additional costs are centralized in the same repository.
Each package, return or regularization is compared to the expected contract in order to identify errors in area, weight, service or surcharge.
Anomalies are classified by amount, carrier, period and typology to facilitate disputes and track gains after correction.
Control
Anomalies are only useful if they are understandable. FretGuard highlights lines that merit review, with the context needed to decide quickly.
Discrepancies between carrier contract, invoiced weight and delivery area.
Additional recurring costs: fuel, redelivery, security, waiting, processing.
Anomalies linked to periods of high activity, when manual controls fail.
Audit of Colissimo, Chronopost, DHL, UPS, DPD or specialized carrier invoices.
Verification of return costs, redelivery, manual processing, fuel and security.
Detection of packages billed twice after cancellation, reshipment or status change.
Comparison of transport costs during sales, Black Friday, Christmas or promotional peaks.
A reliable view of the actual delivery cost by carrier and channel.
Questionable amounts documented without having to reconstruct the evidence in Excel.
Better carrier negotiation thanks to consolidated and quantified differences.
Frequently asked questions
Yes. The control is designed to analyze large volumes of lines, including e-commerce packages, returns, accruals and delivery options.
The most common discrepancies include wrong zones, recurring ancillary charges, duplicates, incorrectly priced returns, and express options charged without justification.
No. FretGuard adapts to your existing carriers and typically starts with your current invoices and schedules.
We can start with a simple scope: a carrier, a recent period, your current grids. The first discrepancies often speak for themselves.
